1. Introduction
Fortis Physiotherapy (“we”, “our”, “the Clinic”) operates fortisphysiotherapy.com and provides physiotherapy, chiropractic, massage therapy, kinesiology, acupuncture, and related rehabilitation services in White Rock, BC. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or book an appointment.
2. Information We Collect
A. Information You Provide Directly
Through the Contact Form and New Patient Form, you provide:
- Full name
- Email address
- Phone number
- Message or inquiry details
- Appointment‑related information
- Any health‑related information you voluntarily include
B. Automatically Collected Information
When you visit the website, we automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent
- Referring URLs
- Cookie identifiers
C. Third‑Party Booking System (JaneApp)
When you click Book Now, you are redirected to JaneApp, a secure third‑party booking platform. JaneApp collects personal and health information under its own Privacy Policy.
3. How We Use Your Information
We use your information to:
- Respond to inquiries submitted through the contact form
- Schedule appointments and manage bookings
- Provide physiotherapy and related clinical services
- Communicate with you about appointments, reminders, or updates
- Improve website performance and user experience
- Maintain clinic records as required by BC health regulations
4. Legal Basis for Processing (Canada & BC)
We process personal information under:
- PIPEDA (Personal Information Protection and Electronic Documents Act)
- BC PIPA (Personal Information Protection Act)
- College of Physical Therapists of BC recordkeeping requirements
Legal bases include:
- Consent (contact form, marketing opt‑ins)
- Legitimate interest (responding to inquiries, improving services)
- Legal obligation (clinical documentation requirements)
5. Cookies & Tracking Technologies
We use cookies for:
- Website functionality
- Analytics (e.g., traffic measurement)
- Performance optimization
You may disable cookies in your browser settings.
6. Sharing & Disclosure
We may share information with:
- JaneApp (booking system)
- Email service providers
- Website hosting provider
- Regulatory bodies, if legally required
- Emergency services, if necessary to protect health or safety
We do not sell personal information.
7. Data Retention
- Contact form submissions: up to 3 years
- Clinical records: minimum 16 years, per BC health regulations
- Analytics data: up to 24 months
8. Security Measures
We use:
- SSL/TLS encryption
- Access controls
- Secure hosting
- Staff confidentiality agreements
- Secure third‑party booking (JaneApp)
No system is 100% secure, but we take reasonable steps to protect your data.
10. Children’s Privacy
Our services are not directed to children under 13 without parental consent.
11. Updates to This Policy
We may update this Privacy Policy and will post the revised version with a new effective date.